Selling Policy

This FilzFelt Shop Selling Policy only applies to online sales of FilzFelt Product Lines (“Products”) made by FilzFelt (“FilzFelt”, “We”, “Us” or “Our”) through the FilzFelt Shop website and replaces any other documents or discussions FilzFelt previously had with You, the purchaser (“You” or “Your”). All prices, terms, discounts and product offerings are subject to change without notice.

Order Confirmation

Your order is not binding on the FilzFelt Shop until You have received Your order confirmation from FilzFelt, which will be transmitted to You through electronic mail. You should print and review Your order confirmation and retain a copy for Your records. FilzFelt reserves the right, without notice to You, to limit Your order quantity and/or refuse service to any customer. FilzFelt reserves the right to cancel any order and to correct any errors, inaccuracies or omissions.


The prices charged by FilzFelt shall be those prices in effect on the date of Our receipt of a complete order from You. These merchandise prices do not include the cost of shipping the Products to Your designated “Ship To” address or any taxes on shipping, when applicable. You will be charged prior to the time Your order is shipped.

Shipping and Delivery

Orders are shipped prepaid freight and shipments are FOB Getzville, New York USA. Once Your shipment leaves our facility, Your shipment time is based upon the shipping method selected. FilzFelt will notify You via electronic mail when Your shipment leaves our facility. Products that ship UPS can only be delivered to destinations within the United States and Canada. FilzFelt shall not be responsible for specific carrier delivery date or time.


Sales tax will be charged according to the ultimate “Ship To” destination of Your order. All sales, use, excise and other taxes applicable to the sale of the Products are Your sole responsibility and will be charged at the time of Order placement. FilzFelt will provide You with an estimate of these taxes at the time You submit Your order; however, this estimate may be revised by FilzFelt prior to shipment of Your order if tax rates change.

Terms Of Payment

You are required to provide a valid credit card number to FilzFelt when Your order is submitted. By submitting Your order, You authorize FilzFelt to charge Your credit card for the entire purchase price, plus shipping costs and taxes and any return delivery/freight charges. FilzFelt reserves the right to accept or reject the credit card number You provide when You enter Your order. By submitting an order and a credit card number, You represent to FilzFelt that You are the cardholder, that the card is valid, and that You are authorized to make the charges.

Changes and Cancellations

Any change or cancellation to an order is required within two hours of receipt of Your order confirmation. Any changes or cancellations must be requested by speaking directly with FilzFelt Customer Service at 800.482.7777. No changes or cancellations may be requested by email.

Damage In Transit

You are responsible for inspecting all Products for visible damage when You receive Your order. Damage to the packaging alone does not constitute damage to the Product and will not be considered valid for claim purposes. You must report any damage to FilzFelt Customer Service within five business days of Your receipt of the Products. FilzFelt will repair or replace the Product damaged in shipment only if You have notified FilzFelt of the damage within five business days of receiving the Product.

If submitting a claim for damage in transit for a UPS delivery, You must retain all Product and packaging for inspection. After Customer Service has verified Your damage in transit claim, We may send You new packaging and labels so that You can return the Product to FilzFelt at no charge to You. Once the Product is received and verified by FilzFelt, we will either repair or replace the Product and send it back to You at no additional charge.


FilzFelt does not accept returns other than shipping error or product defect. Claims for product defect, damaged, missing or incorrect goods must be received within five business days of delivery.

Dye Lot and Thickness Variation

There may be slight variations in color and thickness between production runs. Natural fibers have minor variations in structure, which affect how much dye is absorbed, and therefore we cannot guarantee exact color matching on all shipments. The Natural colorways are undyed wool and color variation may be more pronounced.

Custom Cutting Tolerance

Wool felt is a nonwoven textile produced from a natural fiber. Variations in temperature and humidity can expand or contract the fibers affecting the size and shape of the felt. Please note that the material dimensions may change up to ±5% due to climate variation.

Floor Coverings

All FilzFelt Floor Coverings are made from natural materials and may incorporate handcraftsmanship. Therefore slight irregularity may occur, and sizes can vary up to ±5%.


FilzFelt warrants to the original purchaser only that all Products under normal conditions shall meet the specifications listed in the FilzFelt Net Price List and Summary of Test Results for a period of one year from purchase date. Should any failure to conform with this limited warranty occur during the warranty period, FilzFelt shall, upon prompt written notice, repair or replace, at its option and cost, the affected Product.

This warranty does not apply to: normal wear, user modifications, acts or omissions of persons other than FilzFelt, improper cleanings, adverse environmental conditions, surface blemishes, and/or other characteristics considered natural.



The remedies provided in this FilzFelt Shop Selling Policy are Your only remedies for any failure by FilzFelt to comply with its promises regarding the workmanship of its Products. FilzFelt’s correction of any defect in the manner and for the period of time provided shall constitute complete fulfillment of all liabilities of FilzFelt, with respect to or arising out of the Product sold to You.

Delay / Force Majeure

FilzFelt shall not be liable for failure to perform or for delay in performance due to fire, flood, strike or other labor difficulty, act of God, act of any governmental authority, riot, embargo, acts of war or terrorism, fuel or energy shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials or manufacturing facilities from usual sources or failure of suppliers to meet their contractual obligations, or due to any cause beyond FilzFelt’s reasonable control. If one of these events occurs, FilzFelt may extend delivery dates by a period of time necessary to overcome the effect of the delay, allocate available Product or cancel any order.

Limitations and Liability

FilzFelt, its contractors, authorized dealers, and subcontractors or suppliers of any tier shall not be liable to you for any special, indirect, incidental or consequential damages (damages that arise from an act, but do not directly relate to the act) arising from a breach of this agreement.

Your remedies set forth in this selling policy are exclusive and the liability of FilzFelt with respect to the breach of this selling policy or any contract entered into between You and FilzFelt shall not exceed the price of the product or part on which this liability is based.

If the laws of any jurisdiction do not permit limitations or exclusions of implied warranties, incidental damages and consequential damages, these limitations may not apply. In these jurisdictions, the above limitations shall be enforced to the greatest extent permitted by applicable law.

Governing Law

The law of the State of New York governs this Selling Policy and all sales in the FilzFelt Shop. FilzFelt makes no representation that the information in the FilzFelt Shop is appropriate or available for use in other locations, and access to this Site from territories where the content of the Site may be illegal is prohibited.

Terms + Conditions Of Sale

Sales by FilzFelt of FilzFelt Products through the FilzFelt Shop within the United States are made only on the terms which are contained in this Selling Policy. FilzFelt objects to any different or additional terms and conditions that You may propose. This sale is expressly conditional upon Your agreement to these terms and conditions. These terms and conditions may be changed only by a written document signed by both parties. The parties intend that these terms and conditions, together with the order confirmation and final invoice sent to You via electronic mail, constitute the final, complete, and exclusive agreement between FilzFelt and You.

Privacy Policy

We recommend that You review Our Privacy Policy. If at any time You are not in compliance with the policy, We have the right to terminate Your rights of use and access to the FilzFelt Shop. Unfortunately, We cannot ensure that all personal information will never be disclosed in ways not otherwise described in the Privacy Policy. We may be required by law to disclose information to government authorities, law enforcement, or to third parties upon subpoena, and You authorize us to disclose information as We believe, in Our sole discretion, is necessary or appropriate.

How To Contact Us

For more information on any of the above policies, please contact us at:

FilzFelt, a division of Spinneybeck Enterprises, Inc.
425 Crosspoint Parkway
Getzville NY 14068
[email protected]

Part of the MillerKnoll collective